COPPA Compliance Notice

What is COPPA?

The Children's Online Privacy Protection Act (COPPA) is a U.S. federal law that protects the privacy of children under 13. It requires operators of websites and apps directed to children to obtain verifiable parental consent before collecting personal information from children.

PocketPals is an app designed for children ages 3–12. We take COPPA seriously — not as a compliance checkbox, but as a core design principle. Children's privacy is baked into every feature we build.

How PocketPals Complies with COPPA

• The parent (not the child) creates the account and provides consent
• Children cannot create accounts independently
• No personal information is collected from children without parental consent
• Parents have full visibility into all conversations and activity via the dashboard
• Parental consent can be withdrawn at any time, triggering data deletion
• All child data is accessible for review, correction, and deletion upon request

What We Do NOT Collect from Children

We collect only: first name, age range (3–4, 5–7, or 8–12), conversation transcripts (text only), and learning progress. Voice audio is processed in real time and never stored.

Your Rights as a Parent

• Review all personal information collected about your child
• Correct inaccurate information about your child
• Request complete deletion of your child's data
• Withdraw consent at any time without penalty
• Refuse further collection while retaining access to the service (free tier)

How to Exercise Your Rights

You can exercise any of the rights above by:

• Using Parent Settings in the PocketPals app (PIN-protected)
• Emailing privacy@pocketpals.app — we respond within 30 days

We will confirm the action by email and complete it within 30 days of receiving your request.

Data Deletion Requests

To request deletion of all data associated with your child's account:

Request Data Deletion →

Include your account email in the message. All data will be deleted within 30 days and you will receive a confirmation email.